6 Causes of Failed Registration for PermataMobile X and Their Solutions

In today's era, which greatly emphasizes the ease and speed of digital transactions, mobile banking applications have become essential for everyday life. Therefore, PermataMobile X is one of the recommended applications because it offers a comprehensive range of financial transactions at your fingertips.

However, during the account registration process in the application, you might encounter certain obstacles for various reasons. However, there is no need to panic because you can learn about the causes and how to overcome them here!

6 Problems when Registering for PermataMobile X
What are the issues you might face when registering in the PermataMobile X app? Look at the list below, along with their solutions. Let's go!

Incorrect Personal Data or Information
The first and most common cause of registration failure in PermataMobile X is errors in personal information. Some examples are bank account number, debit card status and number, debit card PIN, email address, and phone number. All of this information is crucial for verifying the data of potential PermataMobile X account holders, so you need to input these details accurately.

To avoid this issue, make sure that your account number, debit card PIN, email address, and phone number are correct. Specifically for your phone number, double-check that it matches the one registered with the bank. Also, don't forget to ensure that your debit card is not expired.

Personal Data Has Not been Updated
If your registration status is still unsuccessful, even though you have input all the information correctly, the issue might be related to data updates. For example, if you've changed your email address while the one registered with the bank is still the old one, you will receive a notification to update your personal information.

In situations like this, you can promptly contact PermataTel at 1500-111 or visit the nearest branch of PermataBank so that the bank can store your most up-to-date information.

Not Receiving The SMS OTP Code
All registration data is correct and up to date, and now you just need to enter the OTP code via SMS. But why is the OTP code not arriving after waiting several minutes, even when you've requested it to be resent?

Remain calm and ensure that the phone number you've entered is correct and still active. Then, check if you have enough credit on your phone to receive the OTP SMS, as this request requires a certain amount of credit. One more equally important thing: make sure you've entered the OTP code correctly.

Disrupted Internet Connection
It's important to remember that registering for PermataMobile X requires an internet connection for real-time security verification and to ensure that the bank's server immediately receives the data you input. So, if you don't have an internet connection for a while, the registration process will be interrupted. The solution is to ensure that the device you're using is connected to an active and stable internet connection, such as WiFi or mobile data.

Failure in The Live Image Authentication Process
To ensure security and compliance with legal requirements, PermataMobile X includes a live image authentication step, which involves direct facial verification of the registrant. In this step, you need to scan your face while holding your ID card under your chin. However, sometimes, this process can fail due to a blurry image. So, make sure that your smartphone's camera is functioning normally and its lens is clean to ensure a smooth live image authentication process.

Unable to Detect The ID Card (KTP)
Currently, PermataMobile X has implemented OCR (Optical Character Recognition) technology to automatically and conveniently read the text on your ID card photo.

To ensure that the information on your ID card is read clearly and accurately, ensure the physical condition of your ID card is good and that there are no erased writings. Also, check the ID card image for light reflections that might obstruct the text and photo.
Here are six reasons you might fail to complete the PermataMobile X registration process, from data input errors to issues with the device. But there's no need to worry because these problems have easy and practical solutions.

Match the information above with the issues you've encountered, and then you can immediately use PermataMobile X for transactions. Plus, you'll soon have access to hundreds of features all in one app, from savings to investing! Go ahead and download PermataMobile X, which makes #EveryoneCan now!