Definition
- Q: What is the Voice ID?
- A: Voice ID is a technology that helps the process of identifying a person using voice prints as well as identification using fingerprints, retinas and others.
- Q: How does it work?
- A: Voice ID uses voice prints to identify customers through voice recordings.
Benefit
- Q: What are the benefits for customers?
- A: Benefits for customers is that it speeds up the identification process so that during verification the number of questions asked is less/nothing at all.
Procedure
- Q: Where is Voice ID service available?
- A: Voice ID is currently only available at PermataTel.
- Q: How can customers use Voice ID?
- A: Customers only need to contact PermataTel to register Voice ID.
- Q: How much does it cost to enroll Voice ID?
- A: It’s free, because Voice ID is to improve the quality of our services to customers.
- Q: Can customer requests/complaints still be processed even though their voice prints have not been enrolled?
- A: Customer requests/complaints can still be processed according to the applicable procedures, even customer's Voice ID not registered yet . However, the number of verification data requested will be more than if the customer's Voice ID has been registered.
- Q: What if the customer wants to de-enroll the Voice ID service?
- A: Voice ID deletion can be done through PermataTel.
Fraud
- Q: Can other people use the customer's Voice ID to access the customer's account?
- A: It can't, because Voice ID technology with its sophistication can detect customer’s voice recordings
- Q: How if customers have the same voice?
- A: No two voices are alike, although each individual twin has a unique and distinct Voice print.
- Q: If the customer has the flu, will it affect the sound?
- A: No, it can still be identified
Privacy Policy
As privacy is an important aspect for the visitors of PermataBank website, PermataBank is determined to protect the visitors’ privacy. You may browse most part of PermataBank’s website without submitting any personal information. However, you may be asked to disclose certain information for PermataBank to be able to provide the service you request for. The privacy statement in this website is prepared to help visitors understand the types of information provided in PermataBank’s website, and how PermataBank handles the information.
The Collection and Use of Information
PermataBank is the sole owner of the entire information in this website. PermataBank will not sell, share, or rent the information in this website to other parties in the manner contradictary to the aspect presented in this statement.
Browsing the Information
During your access to PermataBank website, you may find some information in the form of ”cookie” in your computer, so that PermataBank can recognize you the next time you revisit the website. Cookies refer to small size text archive transferred by the website to a visitor’s hard disk when the visitor is browsing the website. PermataBank does not use cookies to collect personal information such as names or email addresses; therefore, all information collected by cookies will be arranged anynomously. PermataBank only uses cookies to measure the effectiveness of PermataBank online, such as by identifying the repeat visits to PermataBank’s website and observing the channel chosen by visitors when browsing PermataBank’s website, so that PermataBank will be able to adjust the website to your desire. If you do not wish to receive cookies or wish to be informed when cookies are placed, you can arrange your web browser for such purposes, provided that your web browser supports it.
Security
PermataBank will make continuous efforts to maintain the security of your personal information and protect it from manipulation, forgery, and irresponsible access and disclosure. PermataBank will also endeavor to maintain information accuracy.
External links
This website may accommodate links to other sites. Please be aware that PermataBank is not responsible for the privacy practices of other sites. PermataBank strongly recommends website visitors to read the privacy statement of all sites that collect personal information. The privacy statement in this website applies only to the information presented in this website.
Changes of Statement
PermataBank reserves the rights to change the statement in this website at anytime. PermataBank suggests the visitors of this website to recheck the privacy statement from time to time and learn a number of new privacy practices or modification of PermataBank policies.
Terms of Use
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Information Policy
The use and content of this website are provided for your convenience. The information presented in this website is provided for you, without any kind of guarantee, either written or implied, included but not limited to the guarantee on tradeworthy goods and/or services, the compatibility for any purpose, promotion for a product without violating any rule.
This website may contain technical guidance that is inaccurate and typographical errors. PermataBank reserves the right to correct and/or modify the information in this website at any time and by any methods, without prior notice.
PermataBank is not responsible or liable for any material and non-material loss, which may be suffered by anyone or any party, as directly or indirectly resulted from the use of the information contained in this website, either in part or in entirety.
Link to Other Websites
For your convenience, PermataBank can also provide some links to other sites in the Internet, which are owned and/or operated by any party. Please note that those sites are not under PermataBank control, and therefore, PermataBank is not responsible for the content of such websites.