FAQ
- What is PermataPoin? PermataPoin is a reward point given specifically for PermataBank Customers as loyalty reward every time a Customer completes a transaction successfully using PermataMobile X or every time a Customer is eligible to get PermataPoin based on the terms & conditions of a promotion program that applies at PermataBank. Every PermataPoin has an exchange value of IDR 1. PermataPoin is earned by completing transactions, according to the transaction list below:
- Top Up Transaction via PermataMobile X
Phone Top Up Telkomsel Phone Top Up Pulsa Indosat Phone Top Up XL Phone Top Up Smartfren Top Up Mobile Data Package Telkomsel Top Up Mobile Data Package Indosat Top Up Mobile Data Package XL Top Up Mobile Data Package Smartfren Top Up Voucher Google Play Top Up Mobile Legends powered by Google Play Top Up PLN Prabayar (Prepaid) - Payment Transaction via PermataMobile X
Payment PLN Postpaid Payment PAM dan PDAM Nasional (Palyja, Aetra) Payment Matrix (Indosat) Payment HALO (Telkomsel) Payment XL Payment Smartfren Payment Firstmedia Payment Indovision/Top/Oke/Tren Payment Biznet Home Payment Biznet Metronet Payment Biznet Postpaid Payment TRANSVISION Payment Telkom Payment Indihome - PermataMobile X Registration for The First Time
- Account opening via PermataMobile X
Tabungan Payroll PermataValas Dinamis PermataME PermataTabungan AirAsia PermataTabungan Bebas PermataTabungan Optima Tabungan Haji Tabungan iB Bebas Tabungan iB Optima PermataME iB PermataGiro PermataGiro iB - Wealth Management Transaction via PermataMobile X
Buy Bonds - The above transaction types may change from time to time according to the applicable PermataBank policies.
- Top Up Transaction via PermataMobile X
- What do I get by having PermataPoin? With PermataPoin, Customers will get abundant points which can be used fully or in part when making QR Payment transaction.
- How many PermataPoin can I get? The amount of PermataPoin given to Customers may vary depending on the ongoing promotional program.
- What kind of information can I get about PermataPoin at PermataMobile X? PermataPoin balance information, transaction history, and PermataPoin FAQs can be obtained easily at PermataMobile X.
- What is the conversion value of PermataPoin? PermataPoin conversion value is 1 point = IDR 1.
- How long is the validity of my PermataPoin? The validity period for PermataPoin is 31 December X+1 year.
Example: If a Customer gets points on 8 August 2023, the Customer's expiry points is 31 December 2024
Bank may from time to time make adjustments to the total balance of a Customer's PermataPoin at PermataMobile X in the event that a certain amount of PermataPoin is no longer valid (expired). - How do I use or exchange my PermataPoin? You can use PermataPoin using the PermataMobile X application through the QR payment feature by scanning QRIS code provided by the Merchant. PermataMobile X QR payment method using PermataPoin can be done using 2 methods:
- Full Payment using PermataPoin; or
- Combined payment using account balance and PermataPoin, and customers can determine the amount PermataPoin they want to use for the corresponding transaction.
- Can I combine PermataPoin and the source of fund in making transactions? You can combine your PermataPoin usage with your account balance in accordance with the provisions of PermataPoin exchange terms that has been determined by PermataBank.
- Can my PermataPoin be claimed or exchanged for money? PermataPoin cannot be claimed or exchanged for money and can only be used according to the provision of point no. 7 of this FAQ.
- What if I want to ask a question or complain about my PermataPoin? Customers can submit questions or complaints regarding PermataPoin by contacting PermataTel 1500-111 or email to care@permatabank.co.id.
- Can the Bank withdraw my PermataPoin at any time? PermataBank may at any time cancel and/or correct certain or all PermataPoin given to Customers in terms of:
- The transaction underlying the awarding of PermataPoin is cancelled or there is a refund.
- Based on PermataBank’s reasonable consideration, for example:
- The underlying transaction which PermataPoin is given, indicated to be an act of fraud and/or a violation of applicable laws and regulations.
- PermataPoin is used by Customers for transactions that violate the law or transactions that are indicated as suspicious or fraudulent transactions.
- There was a system or calculation error from PermataBank side which caused the Customer to receive PermataPoin that the Customer should not have received.
- PermataBank is required to withdraw, cut, cancel the distribution and/or limit the use of PermataPoin by the competent authorities or agencies.
- There are other conditions that cause Customers to receive PermataPoin and/or that you should not receive.
- Apart from the things above, are there any other things that I need to pay attention to? PermataBank has the right to change or add to the contents of the FAQ at any time according to the applicable PermataBank provisions and will be submitted via PermataMobile X, the PermataBank website, or other PermataBank media that can be accessed by Customers. By making transactions both to obtain PermataPoin and to use PermataPoin, the Customer is deemed to have understood and agreed to all the provisions stipulated by PermataBank in the FAQ and promotional programs.
Privacy Policy
As privacy is an important aspect for the visitors of PermataBank website, PermataBank is determined to protect the visitors’ privacy. You may browse most part of PermataBank’s website without submitting any personal information. However, you may be asked to disclose certain information for PermataBank to be able to provide the service you request for. The privacy statement in this website is prepared to help visitors understand the types of information provided in PermataBank’s website, and how PermataBank handles the information.
The Collection and Use of Information
PermataBank is the sole owner of the entire information in this website. PermataBank will not sell, share, or rent the information in this website to other parties in the manner contradictary to the aspect presented in this statement.
Browsing the Information
During your access to PermataBank website, you may find some information in the form of ”cookie” in your computer, so that PermataBank can recognize you the next time you revisit the website. Cookies refer to small size text archive transferred by the website to a visitor’s hard disk when the visitor is browsing the website. PermataBank does not use cookies to collect personal information such as names or email addresses; therefore, all information collected by cookies will be arranged anynomously. PermataBank only uses cookies to measure the effectiveness of PermataBank online, such as by identifying the repeat visits to PermataBank’s website and observing the channel chosen by visitors when browsing PermataBank’s website, so that PermataBank will be able to adjust the website to your desire. If you do not wish to receive cookies or wish to be informed when cookies are placed, you can arrange your web browser for such purposes, provided that your web browser supports it.
Security
PermataBank will make continuous efforts to maintain the security of your personal information and protect it from manipulation, forgery, and irresponsible access and disclosure. PermataBank will also endeavor to maintain information accuracy.
External links
This website may accommodate links to other sites. Please be aware that PermataBank is not responsible for the privacy practices of other sites. PermataBank strongly recommends website visitors to read the privacy statement of all sites that collect personal information. The privacy statement in this website applies only to the information presented in this website.
Changes of Statement
PermataBank reserves the rights to change the statement in this website at anytime. PermataBank suggests the visitors of this website to recheck the privacy statement from time to time and learn a number of new privacy practices or modification of PermataBank policies.
Terms of Use
© Copyright 2024 - PT Bank Permata, Tbk. All rights are protected by law.
Information Policy
The use and content of this website are provided for your convenience. The information presented in this website is provided for you, without any kind of guarantee, either written or implied, included but not limited to the guarantee on tradeworthy goods and/or services, the compatibility for any purpose, promotion for a product without violating any rule.
This website may contain technical guidance that is inaccurate and typographical errors. PermataBank reserves the right to correct and/or modify the information in this website at any time and by any methods, without prior notice.
PermataBank is not responsible or liable for any material and non-material loss, which may be suffered by anyone or any party, as directly or indirectly resulted from the use of the information contained in this website, either in part or in entirety.
Link to Other Websites
For your convenience, PermataBank can also provide some links to other sites in the Internet, which are owned and/or operated by any party. Please note that those sites are not under PermataBank control, and therefore, PermataBank is not responsible for the content of such websites.