PermataBank optimises simple, fast, and reliable banking services by combining offline interactions with staff assistance and online with technology applied in digital services. PermataBank demonstrated its commitment to providing a seamless and digitalised banking experience by inaugurating the 5th Model Branch in Lippo Cikarang, Bekasi. This branch model’s inauguration is part of PermataBank's plan to expand the branch model concept to dozens of branches in 6 major cities in Indonesia, such as Jakarta, Medan, Bandung, Semarang, Surabaya, and Bali, in 2021.
The digital transformation carried out by PermataBank for branch offices, which began in 2019, aims to provide convenience for contactless and paperless transactions without eliminating the role of customer service staff for more sophisticated transactions. Each customer will be assisted by staff with implementing health protocols by government standards during transactions at the Model Branch.
Abdy D. Salimin, Director of Technology and Operations at PermataBank, said, "The relocation and remodelling of the Model Branch in Lippo Cikarang is a strategic step from PermataBank in particular to encourage economic improvement in the industrial and commercial areas of West Java, especially Cikarang. The Branch model presented today is our step to create the same banking experience when making transactions through the PermataBank digital platform, with an atmosphere and customer service that is familiar to our loyal customers here."
Model Branch is connected with various PermataBank digital channels such as the PermataMobile X super app, API Banking, PermataNet, Permatae-Business, Digital Value Chain, Voice ID Call Center, ATM, and PermataBank social media to provide a digital experience that is fast, safe, and comfortable for PermataBank customers.
PemataBank Model Branch Lippo Cikarang is a redesigned branch office equipped with innovative digitalisation services that refer to current customer needs. Five branches have been relocated, renovated, or established as Model Branches and will continue to be expanded to other branches throughout this year.
"In 2021, we will have dozens of branches in 6 major cities that will be converted into Model Branches, not only in commercial and industrial areas but also in various integrated strategic areas throughout Indonesia. This plan is in line with the commitment to digitise branches at PermataBank as a form of our infrastructure development as a BUKU IV Bank in Indonesia." said Abdy.
Privacy Policy
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External links
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Changes of Statement
PermataBank reserves the rights to change the statement in this website at anytime. PermataBank suggests the visitors of this website to recheck the privacy statement from time to time and learn a number of new privacy practices or modification of PermataBank policies.
Terms of Use
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Information Policy
The use and content of this website are provided for your convenience. The information presented in this website is provided for you, without any kind of guarantee, either written or implied, included but not limited to the guarantee on tradeworthy goods and/or services, the compatibility for any purpose, promotion for a product without violating any rule.
This website may contain technical guidance that is inaccurate and typographical errors. PermataBank reserves the right to correct and/or modify the information in this website at any time and by any methods, without prior notice.
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Link to Other Websites
For your convenience, PermataBank can also provide some links to other sites in the Internet, which are owned and/or operated by any party. Please note that those sites are not under PermataBank control, and therefore, PermataBank is not responsible for the content of such websites.